Frequently Asked Questions

Are the cakes nut-free?

While our kitchen is not a dedicated nut-free environment, we take utmost care in preventing cross contamination however we cannot make any assurances.

Are all decorations on the cake edible?

Cakes and fondant toppers may contain dowels, tooth picks, skewers and other inedible decorative pieces and should be removed prior to eating.

How do I transport my cake to the venue?

Cakes and confections should be transported preferably on a level surface, such as the trunk of your vehicle or the foot rest of the back seat on a non-skid mat. Place additional support around your cakes and confections to prevent movement. Make sure to minimize the time the cake and confections are in the vehicle and refrigerate the cake and confections at your earliest convenience.

How do I pay for my cake?

All cakes and confections requires a 25% non-refundable deposit to hold your booking. On the day before the pick-up date, the remaining balance is due.

Do your cakes freeze well?

Our cakes freeze very well as long as they are wrapped well in plastic wrap, placed in an air tight container and then placed in the freezer for up to one month.

Do you ship ‘cakes in a jar’?

Yes. We do ship ‘Cakes in a Jar’. While we strive to ensure timely delivery, please note that we are not liable for any delays or shipping issues that may arise due to unforeseen circumstances, external factors, or carrier –related challenges. Your satisfaction is our priority, and we appreciate your understanding in situations beyond our direct influence.

What would be considered as a ‘custom cake’?

A custom cake is a cake that goes above and beyond the regular time and work that is necessary to complete a traditional cake. Custom cakes can include handmade gum paste flowers, lace work, sculpted animals etc. which can be very labor intensive and time consuming which will add to the price of the custom cake. Custom cakes will be priced out individually with the designer. For more information, please email sales@mysweetestescape.ca